Shipping policy

Shipping Policy

At Spiga Pantry, we carefully pack every order to ensure it arrives in beautiful condition. Please read the following shipping information before placing your order.

Processing Time

  • Orders are packed and dispatched within 2–4 business days (excluding weekends and public holidays).

  • During busy periods (launches, promotions, Christmas, events), dispatch times may be slightly longer — we appreciate your patience.

Shipping Within New Zealand

  • We currently ship within New Zealand only.

  • Shipping costs are calculated at checkout based on your location and order size.

  • Once dispatched, delivery timeframes are estimated at 1–3 business days for urban areas and 2–5 business days for rural addresses.

Please note: delivery timeframes are estimates provided by our courier partners and are not guaranteed.

Rural Deliveries

  • Rural deliveries may incur additional charges and longer delivery times.

  • If your address is rural, please ensure this is correctly selected at checkout.

Food & Perishable Items

  • Some pantry and food items are sensitive to heat and handling.

  • While we pack carefully, Spiga Pantry cannot be held responsible for delays once an order has been handed to the courier.

  • We recommend arranging delivery to an address where someone can receive the parcel promptly.

Order Issues & Delays

  • Once your order has been dispatched, responsibility for delivery sits with the courier.

  • Spiga Pantry is not liable for delays caused by:

    • Courier disruptions

    • Weather events

    • Incorrect or incomplete delivery addresses supplied at checkout

If your parcel is significantly delayed or appears lost, please contact us and we will assist in lodging an enquiry with the courier.

📧 spigapantry@spiga.nz

Incorrect Addresses

  • Please double-check your shipping details before placing your order.

  • We are unable to redirect parcels once they have been dispatched.

  • Orders sent to incorrect addresses due to customer error are not eligible for refund.

Damaged Parcels

If your order arrives damaged, please:

  • Contact us within 7 days of delivery

  • Include photos of the damaged item and packaging

We will assess and respond in line with our Returns & Exchanges Policy.